Get in Touch with Cleopatra’s Rituals Spa

We’re Here to Assist You

Our Rituals Concierge is always delighted to hear from you and assist with any inquiries or reservations. Whether you have questions about our services, need help with booking, or simply want to know more about Cleopatra's Rituals Spa, our team is here to help.

 

Location

1912 Enterprise Way, unit 108, Kelowna, BC V1Y 9S9, Canada

FAQ

Your Journey to Wellness Begins Here

At Cleopatra's Rituals, we are dedicated to providing an exceptional experience for every guest. If you're visiting us for the first time, we want to ensure that your introduction to our sanctuary of wellness is seamless, relaxing, and informative. Here's what you need to know to prepare for your first visit and make the most out of your time with us.

What to Expect

  • Reservations:

    Advance bookings are recommended to secure your preferred time and treatment. Please call and schedule your appointment with one of our rituals concierge or book online.

  • Arrival:

    Please arrive 15 minutes before your Rituals spa appointment to allow time for the check-in process and a timely start. Additionally, you can begin unwinding in our lounge area.

    Consultation:

    Our experienced Ritual Curators will conduct a brief consultation to understand your specific needs and preferences, ensuring a personalized spa experience.

  • Preparation for our Thermal Area :

    You are welcome to bring your own robes and towels to the thermal area. If you forget your own, we provide complimentary towels and have shoes for purchase. Slip-proof clean pool shoes are a must for the thermal area. We also offer complimentary lockers to secure your belongings. You will have access to our thermal facilities, such as the steam room, sauna, snow room, and thermal showers.

  • Rituals Experience:

    Enjoy your chosen ritual in one of our serene treatment rooms, designed to transport you to a state of complete relaxation. We offer complimentary robes and slippers for our Ritual services.You can add the thermal area to your Ritual services at a 50% reduced rate.

Spa Etiquette

  • Community Commitment

    We uphold a commitment to body neutrality, respect, and inclusivity. It’s essential that we all contribute to creating a space where everyone, regardless of gender, race, identity, or ability, feels valued and respected. If you have any concerns or require assistance, please don't hesitate to let us know.

  • Spa Ambiance

    As a quiet/silent spa, we ask that you keep conversations to a whisper, particularly in the steam rooms and sauna, to preserve a serene environment. Our Ritual Curators will maintain silence during sessions, speaking only to provide necessary explanations. We encourage you to focus on rest and relaxation, and feel free to provide feedback to ensure your comfort.

  • Cancellation Policy:

    We kindly request a minimum of 24 hours' notice for cancellations or changes to appointments to avoid a cancellation fee.

  • Health Concerns:

    If you have any health conditions, allergies, or injuries, please notify us when making your reservation. This information will help us customize your experience and ensure your safety. We encourage you to speak with your healthcare professional if there are any concerns prior to visiting us.

    Age Requirements for Thermal Rituals

    For safety and comfort, we welcome guests as follows:

    • 16-18 years old: May participate with a responsible adult.

    • 19 and over: Can enjoy the ritual independently.

    Thank you for your understanding

Gift Cards

Give the Gift of Wellness: Looking for a thoughtful gift? Our Cleopatra's Rituals Spa gift cards are the perfect way to treat someone to a luxurious spa experience. Available in any denomination, gift cards can be purchased in-spa or online.